This is a follow-up on usacomplaints.com I submitted on 3/15:
In good faith, I prepaid Web Marketing Source $4000 for promised web marketing services in early Feb.in speaking with one of the managers from Web Marketing Source's apparent parent company, Captures, on March 22nd - he said they had already done a tremendous amount of work on my site, and therefore, could not refund my money. He said the 6 weeks problem had only been an email communications problem, as they had the wrong email address for me but they had been doing a tremendous amount of work on my site all the while they could not contact me via email nor logon on my site (since they didn't have my password). I said I had called two different contacts from Web Marketing Source many times, leaving many voice mails, sometimes speaking with one of them and, that I had emailed my correct email address and password for my site in early Feb - the same day I repaid them $4000. I then asked for documentation and evidence of this work. He said he would get it to me, and that the receptionist, would also send me the normal welcoming email you get when you initially sign up with them (which I never got, even to this day).
Well, it has been over a week, and the manager still hasn't sent me the documentation or produced the evidence of all this work, supposedly done in Feb and prior to my complaint with BBB and usacomplaints.com. However, I have evidence to the contrary, as I have traffic monitoring software on my site that records stats on every visitor that comes to my site, including their domain name and IP address. The earliest evidence of Web Marketing Source visiting my site was late March, 5 days after my formal complaint with BBB. This proves Web Marketing Source (or Captures) did not even visit my site until after my formal complaint with the BBB mid March. So, how can they say they've done all this custom work for my site, before my complaint with BBB and my phone conversation with their manager in late March? This proves that Web Marketing Source is dishonest and only started doing any real work on my site recently, such as their tech recently providing meta tags for my site. Even this meta tag work, done so recently and late - is minimal, as it is only for 6 pages on my website, when I have 100 non-product pages and close to 3000 product pages. And this is supposed to be proof of over $4000 worth of work?!
This company has a lot of other complaints against it from small business owners such as myself for non-work and refusal to refund. They are a disservice to the industry and should be stopped or disciplined for ripping people off.
In summary, all I am presently asking for is my initial investment. I am not yet also asking for additional damages. I prepaid them in full, and in good faith $4000 in early Feb. They have not produced evidence of working on my site before I made the complaint. I have evidence they did not. And the work they have recently done, is far too little and way too late. This problem was not just a breakdown in email communications. It was a breakdown in them honoring their agreement with me. How can they expect me to continue a business relationship with them when their honesty and competence has been so low? How can I have an ongoing relationship with them when I have not been given any concrete evidence to trust them?
The manager offered to give me a few months off the monthly fee of $159.99 for this so-called email communications problem. I don't want that offer, as I don't trust them, and that would be throwing good money after bad. $4000 is all I am presently I asking for. I think that is more than fair.
0 comments