Ok, so after reading a few other complaints and seeing the rebuttals from Captures.com / Web Marketing Source, explain to me this:
1) Why would it take Captures.com nearly 10 months to almost complete a website? There are not even that many products... And it's not like Captures.com entered them in either.
2) Why does Google checkout confound your tech department?
3) Why is it that you don't give refunds when you haven't even done the work? (As if that weren't a common theme here)
4) Why have you been charging me $80/month even when there was no site up? Oh, and I have brought that up EVERY time I reluctantly had to have communication with Captures.
5) Why is it that no one but the sales guys ever respond? Are the others simply incapeable of interacting with humans?
6) If you have so many happy customers, why can't you make me one? I have been quite cordial about things, and cooperative; words I cannot use to describe your service (or lack thereof).
7) What rather foolish lack of accountability EXCUSE will you come up with to respond to this report?
I will put one positive note, the sales guys do call back, but their authority to do anything apparently compares to a neutered and declawed cat.
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