Usacomplaints.com » Internet & Web » Complaint / Review: Brogame - Brogame.com brogame Hired company for providing a power leveling service for a game. Company Illegaly used bots and got my account banned and lost 2 years of my hard work and will not compnesate me at all! Brogame.com. #214816

Complaint / Review
Brogame
Brogame.com brogame Hired company for providing a power leveling service for a game. Company Illegaly used bots and got my account banned and lost 2 years of my hard work and will not compnesate me at all! Brogame.com

To whom It may concern

My name is Jeremy, I purchased your service of power leveling 4 days ago all was going well. I then logged on once to check the progress and watched my character through another account and observed that it was being run by a bot, I watched the account for about 6 hrs straight and watched as it repeated its actions and then traced its steps, I was not happy about this and did notify and was assured that there is not bot programs being run (Which I knew was a lie) The very next day I received the enclosed letter below from Blizzard stating that my account was banned because of third party bot software. Now that this has happened I have tried many times to resolve this with Ur company and there has been no action or just excuses. I am well aware of what actions I can take against your company and will do so if there is no resolution. I have lost 4 characters and all my items not to mention my game card that was still good for a month. I have added all this cost up so either I get 4 new characters at the levels I specify or I receive $2000 on my card for the cost of this mistake your company has made. I have enclosed the conversations that where made with your not so nice Customer service staff and have many more including the emails that your company has sent to me. Just before You go and send me an email again stating that I must contact Blizzard I have on three separate occasions and all three times I was denied access back to my account. So either one of these options I have come up with will suffice. If there is no response or action from Your company I will report your company to my credit card company to start then move to bllizzard to make sure that there will be no more business for you I will also contact the better business assoc. To have them get the money from you, and if after all that I still have not received nothing I will have my lawyer look into actions against your company. So I would appreciate a quick response in this matter and I am not looking for excuses. I will also note that every conversation and email is being recorded for my safety.

Alina: Welcome to livechat service!
Alina: Hello! Dear Customer, How may I help you today?
Jeremy: OK I am heated now I have received two emails from blizzard saying my account is closed
Jeremy: because u have used a bot program
Jeremy: I was told to come back with tin a couple hrs and talk to someone about it
Alina: i am sorry hear that
Jeremy: I have tried to get my account back three times now and they will not
Jeremy: I have multiple emails and have sent them to Ur complaint dept
Jeremy: And still nothing
Alina: i see
Jeremy: I had 4 characters on this account and now there all gone
Alina: sorry for this
Jeremy: Because Ur company had to use a bot
Jeremy: I want my characters and my money back
Jeremy: Now
Jeremy: I am fed up with this crap
Jeremy: Account Name: FELTONJ Offense: Use of Third Party Automation Software This account has been found to have employed third party software designed to automate many aspects of the World of Warcraft game play experience. Such software runs contrary to the essence of World of Warcraft and provides an advantage over other players.in addition, use of this software can lead to exploitation and destabilization of the World of Warcraft server economy. As such, this account has been closed and will not be reopened under any circumstances. The recurring subscription on the account has been disabled to prevent further charges. Please review the World of Warcraft Terms of Use at http://www.worldofwarcraft.com/legal/termsofuse.html, which you accepted when you installed World of Warcraft and established the account (s). Section 2, Paragraph C details the limitations of game play modifications and use of any third-party or "packet sniffing" software.in addition, Section 3, Paragraph C, parts iii and iv restrict the use of any hack, scripting or macroing software which obtains information from World of Warcraft to gain a competitive advantage over other players. Any disputes or questions concerning this account action can only be addressed by the World of Warcraft Account Administration department. To learn more about how Account Administration is able to assist you, please visit us at http://www.blizzard.com/support/wowaa/. Thank you in advance for your understanding in this matter and respecting our position and all statutes within the World of Warcraft Terms of Use. Regards, Hacilus Account Administration Blizzard Entertainment
Alina: sorry, we never use bot
Jeremy: Bull crap
Jeremy: I don't want to hear
Jeremy: that anymore
Jeremy: I have proven it
Jeremy: I watched my character
Jeremy: And saw it repeat its steps for 8 hrs straight
Jeremy: And blizzard as well moniterd my account
Jeremy: so do not keep telling me that
Alina: could u come back 3 hours later?
Alina: we will refund
Jeremy: I keep hearing that from everyone i speak too
Jeremy: No
Jeremy: I don't want a refund
Jeremy: My account is gone
Jeremy: Unless u are going to refund me $2000 for all the time and effort I have put into my accounts
Jeremy: I am fed up with this how can u lie say on Ur website oh we don't use bots
Jeremy: then I caught u and blizzard caught my account
Jeremy: U cant deny it
Jeremy: And now I have lost 4 characters
Jeremy: So either I get 4 new characters and my money back or $2000 the decision is in Ur company's hands and I want a answer
Jeremy: Hello
Alina: hi
Jeremy: So what are u doing about this
Jeremy: I don't want to hear wait I don't want to hear email I have sent your company 3 emails
Alina: refund
Alina: 3 hours later we will refund
Jeremy: I have tried to contact blizzard three times and they will not restore my accounts
Jeremy: No
Jeremy: For what $2000 dollars
Jeremy: No there is no I will refund u 65 dollars for u having my account banned and losing 4 characters


Offender: Brogame

Country: USA
Site:

Category: Internet & Web

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