Here's the drill - My two rebates ($40 & $30) for a TigerDirect purchase were ACCEPTED by OnRebate on 7/31/06.
Since I could see online that the rebates were accepted, I waited patiently until November for payment. Unfortunately, payment never came. I made several phone calls (spoke with Alex, Otto, et al) and sent several emails and each time (after much hassle) received the explanation that technical problems preventing them from paying me. Each time, they assured me that the problem was fixed and I'd get paid within a week.
One guy named Robert, on 11/24/06 said on the phone that he would issue a credit to my credit card. I even waited for him to get an authorization from his supervisor, Elizabeth. The credit never came.
Finally, In December, I filed a complaint with BBB (where their rating is unsatisfactory). Here's the company's response:
* TigerDirect BBB Complaint Response *
Thank you for this opportunity to respond to the customer complaint.
Our system shows that the customer rebates were accepted on 7/21. At the time of your registration were having technical difficulties, which cause the system not to release the customer payments. To ensure customer satisfaction your information has been forward to accounting department. The customer payments should be release with in 7-10 business days.
For future references, if you do not receive payment within 45 business days from the acceptance date please contact our customer service department at 1-888-222-9300. We thank you for your assistance in the efforts to resolve this case. If you have any additional questions, please contact April Jackson at (888) 222-9300.
*End of company response *
I really thought they'd send the payment once I saw this. Unfortunately, no such luck!
At first I assumed they were incompetent, since I've never been scammed by a NYSE traded company so blatantly before (Systemax). Now I think they're running a huge fraud ring.
IMHO, These folks are scammers and while some rebates are definitely paid, many are not. It's only a matter of time before you'll end up losing cash with this outfit.
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