I signed up with this company under the promise that I could access an unlimited number of leads for my personal use. I verified multiple times that I could download as many as I needed, however I would need to check off as many as I needed on a one by one basis.
I saw no issue with this. As a sales person who needs tens of thousands of possible leads monthly, this seemed like the perfect product for me. I agreed to sign up and paid the initial fee.
After about two weeks, I noticed that after downloading 1000 leads a day the system would slow down. At first I thought it was a computer issue, so I called and they told me it was, and that it would be fixed. I then tried again and miraculously the problem was fixed.
Then a couple days later, the same thing occured. I called again, spoke with a different person. They then explained to me that the system was designed to only disperse 1,000 leads a day, so if I used more that I would just have to deal with the slowness. Since I was in a 12 month contract, I decided I would just do as they said - deal with it.
A month later, they claimed they were doing "Updates" to the service. It was about this time that I needed 10,000 names for a mailing I was doing. I then started clicking through all the names I needed. Once again it started slowing down. Then it started some new thing - a "compiling list" slowdown page.
Let me give you a tad more background that helps explain this better. On this site you can only select 1000 records at a time, then download them, then select the next 1000, and so on.
Ok, so I got to about 4,000, and it slowed down again. This time it had the "compiling list" message I stated above, with a progress bar. I waited, and it took almost 10 minutes each time.
Then when I hit 8,000, it did it again, only this time it did it on a continuous loop. I thought I would humor it and see how long it would take. It ended up taking almost 8 hours to realize it would not let me download it.
I then wrote and complained. They then stated that in the contract I signed, under the very small print, that they had the right to slow down service, and the right to stop downloads if they deemed it excessive.
Now correct me if I am wrong, but I had an implied impression when speaking with the sales associate that I could get all the leads I wanted as long as I clicked on each lead. Secondly, everytime you log in, it specifically states "Unlimited Sales Leads!" on EVERY page.
If they have the right to slow down and essentially stop the transmission of leads, how is this unlimited? Is this not deceptive advertising?
Therefore, this company is a scam, a waste of money, and definitely needs to change their marketing practices.
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