I wanted to download kazaa, i clicked on the download icon, the subscription page that came up said i could get 2 years membership for 99p per month, i thought this was reasonable so i excepted, went through the proceedure at the end of which i ended up on a page that said i had been charged 23 but made no sense to me compared with what i had expected, it certainly was not kazaa,
My computer started installing something but then just stopped, i could not find what was attempting to install so i thought my request had been rejected, i thought no more about it as i didn't really mind not spending the money,
The next thing i know is that 63.77 had been taken from a company i had never heard of, after investigating i discovered the money had been taken by MYMP3LIVE.com i then send them an e-mail through the support link stating that i wanted my money back as a matter of urgency as i certainly could not afford this amount, to which i've had no reply,
I also rang my bank but was informed that because i had used a debit card i vertually no chance of getting my money back, but if i had used a credit card then that would of been the banks money and thay would be more successful in retrieving the money,
I have since tried to go back through the support link on the web page and it is now coming up with an invalid site request. I now do not know what to do, but certainly know i am now in debt because i did not have enough money to pay for my direct debit because of these people and they cannot be allowed to get away with this robbing people.
If anyone has any suggestions as to where i go from here or can help in any way please, it would be greatly appreciated thank you.
Sharon
Liverpool
United Kingdom
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