When I received my bank statement for 10, I saw that AOL billed me twice for this month. The only billing information I ever gave them was for my banks debit card for $25.90/mo. The second charge was for $30.90. I checked my billing information I filled out at AOL, and they DO NOT have my checking account or my banks routing number.
I called AOL about it, they told me that a $25.90 charge means it came out of my debit card #, and a $30.90 charge means I gave them my direct checking account number. I then spoke with a supervisor by the name of Willie, he also told me the same thing, and that in order for AOL to look this charge up to see if this is an error, I would have to give them my direct checking account number. I told him I WILL NOT give them that personal information. He said: "... Then there is nothing AOL could do to reverse that charge".
I checked with my bank and both charges came through my debit card. Something fishy is going on. It is virtually IMPOSSIBLE for AOL to bill my checking account directly. This is totally unbelievable that AOL, a big corporation, has a computer system that is designed with only one way to look up account charges: only by a direct checking account number. Something is seriously wrong. AOL has ripped me off totally and they have no way of seeing there error except by forcing a customer to give them very personal information that they never gave them in the first place.
There is no guarantee that next month won't be the same scenerio. I turned in a dispute with my bank, but depending on the information they receive from AOL, that charge may not be reversed and could continue each month. The only option for me is to completely close my account, which will cost me more to order all new checks, ect.., and the time and hassle involved to change my debit card information with my other bills I pay that way. I live from paycheck to paycheck so this extra $30.90 charge by AOL has put a strain on my finances. There must me something that can be done about these scam artists!
I am cancelling my AOL services, but I cannot trust them to not keep billing my account after finding out they are not a company of integrity and trust. Does anyone know of any resources where I can file a complaint or any other souces where I could let this wrong be known to the public to hopefully save someone else from being ripped off? AOL should not get away with this. There are hundreds of complaints about AOL double billing or fraudulent billing on the internet.
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