We bought a ~$150 electronic device on this site. They had 2 devices with identical photos, almost identical descriptions. The difference between the 2 was a SKU# and a slight spec almost anyone could miss. Lets call them A and B. The day it arrived we realized we needed B, not A. The company basically told us tough, no returns. Even in mint condition. A few days old.
We pointed out how the websites showed two virtually identically items. We figured a reasonable person would note this confusing issue and make an exception to their very draconian rules. Tough, they said. No returns. I asked to be escalated. The CEO said same thing. He just wanted to take the money and be done with it. No customer service, not one shred of common sense, compassion, caring, or understanding.
The CEO even had the gall to threaten me with defamation laws if I wrote anything negative about his company. Well, the service at this place sucks. Big time. It is non-existent. Do not buy from these guys if you want ANY hopes of ever returning an item, because if you have a problem, or make a 100% honest error because of their misleading website, you will be S.O.L. Totally disgusted!
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