Here are some excerpts from the emails I received after ordering lightweigt waterproof paper and receiving Heavyweight Paper and a copy of the invoice they sent me when they received my order. Never once did they apologize for the mistake or even acknowledge that it was their mistake, even after I sent the email confirmation they sent me showing what I ordered.
EDPS
332 South Broadway
Pitman NJ 08071
United States of America
Telephone: 1-888-741-3377
Fax: (856) 582-5138
Sales invoice
Invoice #: 508159655 Invoice Date: 4/28 Time: 11:09 am EST
Product ID Product Name Unit Price Qty Item Total
Wl70450 $19.95 1 $19.95
50pk Lightweight Waterproof Glossy
434TD $5.95 1 $5.95
Adhesive Film Applicator with one cassette
90276 $1.70 2 $3.40
glitter glue
Sub Total: $29.30
Shipping: $5.95
Grand Total: $35.25
Return policy
Unless otherwise stated, we provide a 15 day money back guarantee on all products.
"sound like you need to go back to BED and get up on the right side!"
"Yes you returned the items HALF USED? You did order HEAVY it IS on the origanal invoice. I will credit you 29.30 NOT the shipping because it IS what is on the invoice and you USED part of the product!
I have also marked you in our data base NO ORDERS. I will not be taking orders from you again. You can not buy a product USE it and try to blame it on me."
Sue
"YOU USED HALF THE PAPER!!!
I should NOT refund YOU AT ALL!!!"
EDPS
As you can see there is no limit to how low they will stoop to try and rip you off. I sent the whole order back a day after I received it with a tracking confirmation. When they realized they couldn't claim they didn't receive the goods back, they accused me of using half the stuff and trying "to blame them"? They only credited me a portion of what I payed, but lucky for me I used my Visa card and I work in the bank who issued the credit card, so I was able to dispute the charge and get my full refund. The Credit card dept is also forwarding all the emails they sent to me to Visa along with my dispute letter.
Judy
Escondido, California
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