I ordered a Lionel alarm clock December 3rd for my son as a Christmas present. I was promised that I would have the order by the 18th. I did not receive the clock and I kept calling the company regarding it and kept receiving lies after lies but never the item I ordered. Finally I had enough and I cancelled the order on January 12. However the company did not remove the charges from my card which they placed on even though they never sent the item, so I wrote numerous letters and asked repeatedly that they remove the charges.instead of removing the charges as I requested, they sent a clock out on January 31st with an e-mail apologizing about the inconveniences they caused. I requested once again that they remove the unauthorized charges, but they refused, stating that I have their item, therefore they will not remove the charges. At first my understanding was that the clock was a compensation gift since the company had charged me for the item since early December and I not only bore inconveniences but also accumulated finance charges for a charge that should have never been on my card to begin with, but after, I realized that if the clock is not a compensation gift, then the only reason they sent the item out so that they could say now that the order was delivered, so that they would not have to remove the charges from the card and so that they would not have to pay for the finance charges I had requested for them to pay.
So, instead of rectifying the situation and remove the unauthorized charges and reimbursing me for the finance charges, they sent the clock out to protect themselves. After not getting anywhere with the company I contacted the BBB and the Attorney General's office. After one of their response I called Wonderfulbuys and talked to Mr. Nick Kossovan who suppose to be their Director of Sales and explained to him what exactly happened and that I would like him to remove the charges. He said that if I send him the letter I read to him during our conversation which I received in regard to the clock, he will remove the charges. However, when I did send him the e-mail/letter I received regarding the clock he did not stand by his word either and it was just another lie. Lying, cheating and deceiving must be company policy because several of his employees did the same during the time I have been dealing with them. He kept saying that in order to get a refund I will have to send the clock back but when I inquired about the finance charges and shipping and handling he refused to answer as to how would he take care of that.
I have decided to send the item back COD cash so that I would get paid for the above mentioned and asked that he prepares a check but the company ignored my request.
Bottom line is that the company charged me for an item I did not order. As a result of their mistake I accumulated several months of finance charges and the company refuse to take the clock back COD cash or address the issue of the finance charges and shipping and handling. I should have not been charged on the first place and after what the company did and after all the pain they caused to my family (since this was a Christmas present) they added to that pain more aggravation instead of rectifying their mistake.
Merci
Mission Viejo, California
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