Complaint / Review
Hughes Net (Direcway)
Ripoff

Purchased HughesNet hardware and service over three months ago. Has worked aprox. Three weeks since. Have called fifty plus times, written letters, and sent emails. Spent ten plus hours on hold. No assistance in resolving my service issues whatsoever. Requested refund and was told no, instead they would charge me a $300 early termination charge. I was told I needed to make a better effort at resolving the problem before cancelling. I was told if I didn't pay it they would send it to collections and my credit would be impacted.

I have disputed the charges with my cc company and written the BBB and FTC. Currently unresolved. Far and away the worst most deceiving company I have ever dealt with or even heard of. I strongly advise against contracting with this company.