I won a King size 2 inch memory foam mattress topper on Ebay. I paid for the item right away and waited 2-4 weeks for the shipment.
When it finally came it was a Full size not a King size. I called the company and they said I would have to email them the problem. I tried to do that and it bounced right back to me 3 different times. I called them to tell them and they got very rude and asked me for my e-mail address and said they would, "Check it out and e-mail me back." I waited nothing happened, in the meantime I tried to email them again and it went through.
I notified them 3 times of the discrepancy and that they needed to send me a paid label to ship it back and the correct item because I was not investing any more money into this but I received no answer. I finally told them if they did not contact me by the end of business on Friday, this was Monday, I would do a charge back on my debit card.
Of, course 2 days after I did the charge back I got an email telling me I would have to send them the item back and they would credit me the postage on my card and would send out the correct item.
By this time I had checked them out on the merchants review section on Ebay and to my dismay found out they had over 10,000 complaints logged against them! I really blasted Ebay for keeping them on as a merchant with so many complaints, (they have since taken them off). They have a reputation for getting money out of people with incorrect or no merchandise!
When they realized I had done a charge back they angrily emailed me insinuating I was dishonest. They said since I had rec'd the merchandise and gotten my money back, they would not send me something else for me to "not pay for". I very politely repeated the situation and they acted like they didn't know anything and still accused me.
I never rec'd correct merchandis or label to send back the wrong one. I recently got a notice from my bank saying they would not honor the charge back and reapplied the charge to my account. I have just sent in an appeal telling them I will be happy to send this merchandies back at any time, "At their cost" not mine. I told them about their record. At this time I am still waiting for their answer.
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