I joined with PeoplePC a few months ago and have never really been happy with the service, however it was adequate. Recently, I called to cancel my service because I was going to stop internet service completely. The rep that I spoke with said that he would give me two months free if I stayed, so I figured "Ok". I ended up not really using it and now I've moved.
When I tried to connect at my new home, it told me that my service had been suspended due to non-payment. So I figured, ok, whoops I forgot about it, I'll pay it. The next screen said for me to enter my credit/debit card information, and that the amount to be charged to my card/account would be $10.95. So I figured, ok, I'll pay it, no big deal. Now, three to four days later, my account has been charged $21.90 without my authorization!
I tried to call PeoplePC yesterday to cancel my service AGAIN and this time she did, however when I asked about a refund, she gave me the run around, stating that I needed a cancellation/confirmation of cancellation number. I tried to explain to her numerous times that the first rep never gave me a cancellation number because I did NOT cancel my account, he gave me two months free to get me to stay. After going around and around about this with her I finally gave up and although I can't afford to, I resigned myself to the fact that I was out $21.90.
However, the more I thought about it the more I realized "Why did they take out $21.90 in the first place? It was only supposed to be $10.95!" So I decided to call back today and I got another male rep. After explaining the situation to him, he agreed with me on the point that I wouldn't have been given a cancellation number however he didn't know what she had been talking about anyway because they don't have a refund policy. He quoted me from the TOS—No partial or whole refunds. He also explained that the double charge was from the past due amount and the upcoming billing cycle, because the billing date is/was the 18th. So apparently, what PeoplePC did, was they decided that it was ok to wait a couple of days until they could submit one charge for two months of service, the other half of the charge apparently without my permission because when I entered my account info, I gave me authorization for a one time charge of $10.95 to be made to my bank account. The double charge has thus overdrawn my bank account, and I cannot get any help from PeoplePC. Basically what they've done is gone ahead and without my permission for the second $10.95 amount, taken it from my account anyway to ensure that they receive their money, and they don't give two you-know-what's about what it's done to my personal finances.
I am interested in joining in a class action lawsuit, or whatever type of lawsuit it would be, if anyone else is. I believe I read one other member's report saying the same thing. I hope we can all band together and get something done about this atrocity that is allowed to call itself a business. PeoplePC is no business, they are modern-day thieves.
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