Connection to new service caused my computer to crash by means of a virus sent by at&t. AT&T refuses to discuss the cost of repair on my computer.
On december 1st 2001 I lost my internet service provided by AT&T broadband called Excite at home. The only warning that I was given about the shut down was by the media and the next day my service was gone.
I called AT&T and asked what the story was and when would I have service again. The answer was short " We are working on a replacement and you should call back soon and see if the service was up or not". Meanwhile they assumed that charging me for no service was ok and sent me a bill two months later for the month that I was without service plus for the present month.
I called at that point and asked if the service was up again and also asked why I was being charged for the month without service as well as the present. The answer was short again " Sir you did not notify us that you where without service and so you owe us for service.
I reminded the smart ass that the shut down of the excite at home had been telivised on national tv and the nice lady on the telivision said that your company would not charge customers for the lost service and on top of that all customers would receive 2 free days for every one lost for the total duration of the down time while the new service was put together.
The man on the other end of the line repeated sir you did not notify us that you had lost service so you will have to pay for the prier months service. I can only say I felt that the company does not care how many people the screw over and the employee's are nothing but androids. I eventualy gave in and decided to start the new AT&T online service dispite the frustration and that was a huge mistake.
After a long set up phone conversation with a AT&T representative I folowed a word by word instruction on seting up my computer to receive the new online internet service. All seemed well after the set up until the next morning when I tried to start my computer up and all I could get was a AT&T cornel Error to come up on the screen. I called for assistance from AT&T and was told that nothing they have on there system could posible cause this problem.
I responded with how can you tell me nothing could posible cause this when the computer worked just fine the day before installing the new online service. I was met with well sir can we do anything else for you and I replied yes fix my computer. Sorry sir can we do anything else for you. I could go on and on with conversation after conversation and not one person was willing to help.
What kind of inhuman treatment is that. This company really should have there service band from the public. I would love to see them fall to the bottom of the scum barrel.
Tod
Pleasanthill, California
0 comments