Our company has multiple accounts with Dell Computers. Some systems purchased on a lease and some using Dell Credit. We purchased a system from Dell in January. As I stated we have many systems from them and always pay in a timely manner as to avoid late fees.
We received a phone call from Dell Financial Services in March demanding payment from the system we purchased in January. I explained we had never received the bill and asked that they fax it to me for review. Ironically at the time I received the call I had just mailed off the slew of checks for our various computer leases. When I received the faxed invoice I immediately noticed the address they mailed it to was wrong. Wrong street, and zip code. I called them and explained that they needed to change the billing address and that I would be cuttign a check for the full amount $1640.00 that day, of which I did.
The end of March I received another call demanding money for a late payment. Clearly we didn't owe it, it was Dell that was at fault for mailing the invoice to the wrong address, but none the less to avoid an argument I cut a company check for the $30.91 and mailed it off.in April I continued to receive calls, always demanding late fee payments. I explained I had paid, offered to show cancelled checks. I have the certifid mail/signature card showing it was recieved by their office.
I faxed and mailed them to their office and yet the calls continued. I would speak with a "Supervisor" that gave me one name and spoke with a slight middle eastern accent. Only to speak with another perosn the following day stating they were the same person and their voice was free of any accent (American).
It is now June and they are still calling us stating that we now owe a whopping $176 in Late fees! We have mailed, faxed and attempted to email proof of payment with no success. And the "Supervisor" with the changing voice keeps telling me she has not received any proof from us.
My guess is this is an attempt to allow the late fees to continue to grow and hope that our company will pay in full once it reaches a hefty total. I am so frustrated. It's already difficult for me to deal with them knowing that they have chosen to outsource jobs to India in leiu of giving them to needy Americans, but this deception of never knowing "who" you are really speaking with is shady and under-handed. Its a game that they really shouldn't be allowed to play.
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