I'll put this in chronoligical form: 7/31/05, bought E-machines computer from Best Buy along with Norton Security software that they insisted I had to have so I "would not have any trouble".
1 week later, computer goes bad and is replaced by Best Buy.
1 week after that, same situation.
5 months later, 3rd unit goes bad, called E-Machines customer service. I felt that I was entitled to another model under 3 failure "lemon" clause. They said otherwise, it's not 3 failures of a model, it's 3 failures of a specific unit. Basically they said "enjoy your junk". I wont be too harsh, they did offer me a free box to ship it back to Washington State and not see it for 30 days.
Called Best Buy customer service, same responce and they could not have gave gave any less of a damn.
Geek squad discovers that entire operating system has crashed, but does replace it.
3 months later system becomes corrupted again, sound card begins to go, back to Geek squad. This time they have explination for trouble. The Norton Anti-Virus that THEY sold me is "not a good software" and "can sometimes strain the operating system". They don't "sell it as much anymore" despite stacks of them on the counter. Charged 90 dollars for "diagnostic" and reinstall sound card. It's either that or computer goes on month vacation to Washington State. To deal with this Norton problem, they simply disable software. I could have done that for NOTHING.
Take computer home and decide to uninstall Norton because it's "inferior" but unable to do so, back to Geek squad. This time, another technician back-tracks a little on previous technician's statements, now it's SBC/YAHOO's fault for software conflicts. Ironic since Best Buy had huge promo for YAHOO DSL in summer of which is where I signed up for it buy the way.
But they have the solution... BUY MORE SOFTWARE! Not that Norton crap you got before reccomended by us. I said I would take it no charge or to have that "bs" diagnostic fee credited. No way Jose! I might as well have asked them for their firstborn child and their left you-know-what!
For your next computer, stay away from E-machines. For your next computer purchase, stay away from Best Buy. A shame cause I have a good line of credit with them and any other appliance I got from them was no problem. Maybe I'm just unlucky you tell me.
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