Complaint / Review
YourGiftCards.com
$50 Home Depot Card Never Sent After Video Professor Purchase

The online firm "YourGiftCards.com" is a fraudulent ripoff artist. They advertise the following but do not provide anything:

"Claim Your Free $50 Gift Card! Simply complete any sponsored offer and get a $50 Gift Card absolutely free! No shipping or handling! Choose from great stores like Sears, Blockbuster, K-Mart, Red Lobster, Linens 'n Things!"

Last November I completed a sponsored offer from them by purchasing a computer training DVD from one of their alleged sponsors, Video Professor. In turn, "YourGiftCards.com" was to send me a $50.00 gift card for my selected vendor, Home Depot. I paid for and received a DVD from Video Professor. In turn, I received a notice from YourGiftCard.com stating they would provide a gift card based on my confirmed purchase from Video Professor.

They sent me directions to a personal information portal on their website, which alleged that once I completed the validation information they asked for, I would receive approval via email for a gift card within 1 hour. I posted all required information, clicked, and waited. Months have passed and they still have not sent anything.

In the interim, I have written them eight times via email asking for a response and tried to confirm my card delivery status no less than fifteen times through their website. They post a portal that states it will provide a gift card status. It reads as follows: "Curious to see what is going on with your free Gift Card(s)? Log-in and get an update." I have logged in with a password no less than 15 times since this mess started and have yet to get a response. What is worse is that they list a toll phone number to call for "help." There is one problem: you are put on hold and no one ever answers... ever. No matter how long you wait. All one can do is run up their phone bill.

Bottom line: after they get you signed up and obligated, once you keep your side of the bargain, they do not keep theirs. They will not respond via email, they will not answer the "troubleshooting" phone number they post, and they do not list a physical address, so you cannot even write a paper letter to them.

What they do is entice you to commit to a purchase, then not follow through with their end of the bargain.