I placed an order with Yves Rocher on 2/2 I sent a check and on 2/10/06 it was cashed by them in the amount of $32.05. I then waited 2 weeks more and have not recieved my order. So i called to check on it and the lady i talked to said i would get it within 2 weeks, still nothing. Then i called back and a guy i talked to said they never recieved payment. Needless to say i was shocked. He said i had to fax a copy of the cashed check. Well, then i called back an hour later and talked to a lady named Marline and she said "oh yeah we have your payment and we will ship your order the next day" So i said ok and hung up and waited 4 more days and decided to check to make sure it was shipped... So i call back and the guy answered again and guess what, he says there was no record of my payment AGAIN! At that time I asked to speak to a manager and he gave me the run around saying someone would call me back. Yeah right. 2 more days, no call. So i call again, now i get a lady named Megan (it is now 3/23/06) and she tells me my order will "FOR SURE" be shipped on Monday the 27th. Well, I call again today to get the tracking number and the guy (he will not give me his name) says there is no record of my payment AGAIN!!! I have had it I need some help on this matter, They have the worst customer service i have ever dealt with! I feel they are trying to rip me off. It is pathetic too, it is only $32.05!!
I would not recommend buying from this company ever!
All I wanted was my order...
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