Green Culture has a great website and advertises itself with beautiful pictures and the claim that the furniture is eco-friendly, custom made, with woods that are not endangered. It was too good to be true.
They have no retail space, the order is placed without knowing ahead of the freiht charges, if you don't receive the freight charges they will say that AOL spammed the e-mail they sent (I had none in my spam box) They charge your account in full BEFORE you receive the furniture. After having a problem putting the furniture together with the wrong bolts which split the wood (rather soft wood which supposed to be mahogany) and a series of miscommunications whereby we received the wrong damaged piece, the company who manufactured the furnitue called and e-mailed us directly. Thereby, and unwittingly, giving us insight into the manufacturer of the furniture and the ability to see that Green Culture had, aside from the pictures we provided of the damage and our e-mailed description, no idea what the furniture really looked like or how it was constructed (I have the e-mail)
Ultimately, after a series of mishaps, the company who made the furniture called us and e-mailed us themselves. Voila, the company was Palliser in Canada. Not only is it the leading manufacturer of furniture in Canada but distributes to stores throughout the USA and Canada. Not only was our pieces not custom made, and not eco-friendly but the whole idea of a "12 step process" to make it, and the idea that it was made of mahogany at such a great price, by a small manufacturer that Green Culture had "found" was absurd.
I wouldn't order another thing from Green Culture. Further, there is another letter on the Web from a person who also felt that the site misrepresents the quality and construction of the furniture and filed complaints as such.
Audrey
Ann Arbor, Michigan
U.S.A.
0 comments