We ordered a Christmas gift from Sky Mall through their website. The gift came on time and we were charged properly for it. However, a month later we discovered a charge of $96.00 on our credit card statement from GalleriaUSA. We did not know what the charge was for, so we searched online for GalleriaUSA and found alot of complaints about their dishonest practices.
We immediately contacted out financial institution which provided the phone number for GalleriaUSA. The bank representative called for us and was given some explanation about how we signed up for a membership through Sky Mall. I then got on the phone with Lisa #16503. She tried to give me the same explanation but I immediately told her that I know her company scams people and that I wanted my money returned. She promised the money would be replaced in my account within 2 days. This incident occured today so I cannot speak about whether the money was replaced.
When I arrived home, I immediately called Sky Mall (1-800-Sky-Mall) to report that this fraudulent company was using their website as a way to scam their customers out of money. Sky Mall was extremely uncooperative.
Sky Mall put all the responsibility on me for agreeing to the terms of this membership when I placed the order online. They claimed that the invoice (which they emailed to me) listed "Shopping Essentials Program" as a second order.
I responded that none of the correspondence from them reflected any second order, "Shopping Essentials" was never named on my invoice and neither was an additional $96.00 charge. The Sky Mall operator said that she was looking at the invoice which listed all of these things. I asked her to email that invoice to me, which she did immediately. Again there was no listing for "Shopping Essentials" even thought the operator claimed she was looking at it.
I then asked to speak to her manager which she agreed to immediately. However, after being put on hold for a few minutes I was disconnected without ever speaking to a manager.
I tried calling back several more times and got the same sort of run-around which ended with my asking to speak to someone about a customer complaint. I was told there was no one I could speak to about that but I could send an email through their website.
I blame Sky Mall as well as GalleriaUSA for allowing this practice to take place on their website and doing nothing to protect their customers. We plan to file complaints with the Better Business Bureau concerning both of these companies. My husband has also contacte Northwest Airlines, which took his complaint very seriously.
Ann
Erie, Pennsylvania
U.S.A.
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