My husband and I purchased a laptop from Circuit City in May. We were happy with our purchase when we initially bought the pc. Needless to say it started having minor glitches here and there. We decided since we had signed up for the plan that we would take it in to have it serviced. We took it in and it took them no more then 3 seconds to find out that a windows system file was having a malfunction. They got the job done quickly and we were rushed out of the store. About 2 weeks passed and the pc started having even more problems. You see when we bought our pc at the grand old price of $1962.82 it was suppossed to be able to burn and edit music, movies, and pictures. Although, I must say I never got the opportunity to actually listen to the music because shortly after it was serviced the speakers never functioned properly again. We took it in just 2 weeks ago today. Yesterday after 2 weeks of waiting we finally recieved a call from Circuit City (mind you this is the first attempt they have made to call us back after we left several messages.) They now want us to pick up our pc because the company whom warrantied our pc is sending a box to us so we can ship it to them. This is where I get confused, I mean correct me if I'm wrong but isnt it the responsibility of Circuit City to replace or refund either the laptop or my money??? So, needless to say I thought it would be better if I contacted the corporate office, as so, I did. I got no further with those morons then I did the staff at the store. Now they want me to drive 100 miles (I used to live in fort lauderdale, now residing in key largo, due to the hurricane) just to pick up my computer so that the warranty company can send me a box so I can then ship it to them. All this confusion. I would've thought that paying all that money would of eventually payed off and I'd be reaping some kind of benefit.instead I'm stuck with a broken pc and almost 2,000 out of my own pocket. No replacement, no money back, and another "No mam'". There has got to be something that can be done.
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