I purchased an Antec SP-350 Power Supply online and selected Store Pickup. I went to the store and they processed the transaction and gave me the power supply. It was great only took 10 minutes and I was feeling good about the purchase. This all changed when I tried to download the form for the advertised $40.00 Rebate.
I was only able to find a $20.00 Rebate listed on the rebate forms site. When I called you customer care number ; I was told that they couldn't help me and I needed to call rebates. I called and was told that they couldn't help me and I needed to call 1 — , got nothing but the run around.
I then emailed curcuitcitycom and cc'd the pr-director. I recieved the following form letter:
Dear Scott Rex:
Thank you for writing to www.circuitcity.com
I understand you had disappointing experience while seeking assistance for the rebate associated with your purchase. We seek to ensure all customer concerns are reviewed appropriately. Please accept my apology
for the inconvenience caused.
As one of the nation's leading specialty electronics retailers, we attribute our success to a superior service commitment. Regrettably, like any enterprise, we fall short of our intentions on occasion, and
customer feedback helps us know of shortcomings.
Please be assured as I have forwarded your message about the $40 rebate listed on our web site to our Web Merchandising Department and as soon as we will receive any feedback from them, we will be sure to get back
you.
Please quote the Call ID number provided at the end of this e-mail for any future correspondence.
Thanks again for writing to www.circuitcity.com
Sincerely,
Chinki A.
Customer Support Coordinator
Contact ID Number: *
Call ID Number: *
I even emailed the President of Circuit City although I can say that he ever received the email since they don't publish their executives email addresses like most other corporations do. I had to guess at his email address.
Here is the content of the WEB Page, I have it saved in HTML format for anyone that wishes to see it.
Antec Power Supply (26350)
ANE 26350
350 watts
Dual 80mm fans
Virtually silent Dual 12V outputs
4 Serial ATA connectors
ATX12V v2.0 compliant
You pay: $62.99
Mail-in rebate (s): -$40.00
Rebate Details
Price after
rebate: $22.99
How to Get It
Free shipping on orders $25 and Up
Get it today with free in-store pickup
What's in-store pickup
Stores: show more stores
Temecula/Murrieta - in stock
Santa Margarita - in stock
Moreno Valley - in stock
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