When this account is looked up there will appear two names My father Mr. Walter Jones and mines Nalo Ervin
This was suppose to be a christmas gift to myself so christmas present two defective computers. What do you hate me that much. You cannot give me good service and the right computer. My computer was suppose to be fully loaded. I am really enjoying my computer at this time. Not
I am writing this complaint because I am pissed being being pissed. I am so livid with your company. I recieved bad customer service and two defective laptops. I recieved my Inspirion 6000 after christmas. I needed the computer for a project that I have to do and is in charge of in April.
From the month of December after Christmas until January 30. I have been off and on the computer and the phone with dell's customer service and Technicians. Here are the following problems that occured with the first defective laptop.
1. The keys on the computer did not function properly
2. All of my software was not loaded on my system
3. They did not send me all of the proper necessities that were suppose to come with my computer (All I recieved was a computer and a cord)
I am just recieving all of the disk that I was suppose to recieve with my computer if it shut down. Middle part of january (not right at all)
4. They sent me the wrong drives for my Laptop. Here is the ironic thing (They openly admitted that they knew I was suppose to have the dvd rewritter drive, but instead they sent me cd drive. I was sent to customer service and she still sent me the wrong damn drive) unbelievable
5. Some of the programs function properly
6. Could not delete or open some of my email on my computer
7. You had to right click on the icons on the computer to open a program
THIS is not worth a thousand dollars. PERIOD
The second problem was with the second laptop because they had to replace the first laptop. When talking with customer service. The young lady said that because it was around the christmas season, they probably did not install everything on my first computer it was like a rush job, oh like I am suppose to be stupid and did not know my computer was malfunctioning and I deal with computers everyday.
These are following problems with computer number two.
1. The system worked for about two weeks give or take and then I came home to check my email and guess what? The system would not load up can you believe it. What is going on? I called the Technician on That Saturday night (11/28/06) unbelievable. The technician told me that my system went down and guess what again it was the windows xp that crashed oh my goodness! What next? Then the technician told me it was also a hardware problem.
Let me describe the situation. I go and plug up my computer to use it and then this big neon blue screen comes and says windows has shut down to prevent any other damages. This is really cute it just keeps getting better. Then there is a message at the bottom that say this is a hardware problem contact your technician to help you.
Oh did I mention the Technician was really nice and helped me to reboot the system to bring up Windows xp, but then he told me to just follow the directions because he was getting off the phone, he didn't bother to tell me how to reload all of my software that is now is cyber space. So, I called my Sales rep and I told Ms. Martha Vincent everything (ext) 7135562. She then contacted me back and left a message saying that her team leader (boss) said let's pack up the computer and send it back. Ms. Vincent gave me a number to call and she instructed me to ask them to send me a new computer, because two defective systems were not acceptable. When I did call the number she gave to call. They told me that they could not help me.
This is 1/30. I was on the phone with them from 3:00P.M. To 7:30P.M. Fussing with people who did not know a anything thing about what I was saying, because I am the consumer and I am stupid. We had lack of miscommunication. I had to hang up on one of the Customer Reps. Because she was so nasty. During this period from 3to 7:30pm I had been passed around from one customer service rep to the return dept to the Technician department in which one case they told me that they could not help either, but in case it was the technicians dept. I was suppose to be talking to.
Finally, I reached a Technician who insisted that I did not need a new system that he would send me a new drive and all of the disk to reinstall everything to my computer (so I could install it myself). Do I look like a Technician. This is not my job. I asked him what was I suppose to tell my sales rep who told me that her Boss said to ask for a new system in exchange for the defective one. I said to him so after I put the drive in the system being as thou it was a hardware problem and then it did not work. He said I then will send you a new system. No way this is business like.
My father was on the phone with me when the gentlemen said what he said. Since, we where not getting anywhere he decided to call his supervisor. His supervisor name is Mr. Justin Johnson. I told him everything and after all of this time. I could of talked to him he said that he will have my new computer shipped to me and everything that was suppose to be on my system will be.
These are the dates I talked and with a customer service rep and a technician.
1/10/06,1/20/06 three times, 1/24/06,1/25/06,1/27/06,1/30/06 three times
This is because they did not send my right disk or something was wrong with the computer and my drives. I am so exhausted. I am not happy at all. Words could never explain how I am feeling right now.
Dell almost made me late for service. I am not happy at all with that. You don't play with me when it comes to my soul salvation
At this time I feel like the life has been drained out of me. I have pains in my chest dealing with your company. This computer should be free after all of the problems that I have gone through. I am asking for my computer to be replaced and to be fully loaded with all the things that I asked for not what Dell wants me to have. I am asking that my bill be reduced or free. This was HELL, DEALING WITH YOUR COMPANY
Nalo
WASHINGTON, District of Columbia
U.S.A.
0 comments