I bought a Sony Vaio 4/9, it worked once, then never worked again. I have contacted Sony and a friend that was with me at time of purchase, called Sony. Sony has been unwilling and very rudeabout all this and unwilling to help with this situation. Dixie Promtions, from whom the Laptop was bought said to contact Sony.
When I bought the Laptop, I asked if it had a warranty, "Yes" was the answer, when I got the receipt from Dixie Promotions, by the Model Number it had (refurb). I did not know what that meant and the friend who was with me stated, that guy never said anything about it being a used model. At the bottom of the receipt, it says warranty from manfacturer.
Sony refuses to help and wants to chare $300 to $700 for a piece of junk that they made.
It seems to me, that a company should be aware of and is responsible for whoever is selling their products and help in any way possible.
All I've gotten from Sony is rude customer service people who say "what do you want Sony to do about it"
I am out $1622.67, not an amount that anyone today has to just throw away. I want nothing more than my money back. Is that too much to ask for, I have been ripped off royally by Sony and Dixie Promotions.
Mary
Memphis, Tennessee
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