Maybe you can help me...
May 17 of I put a computer on layaway at Walmart for my daughter for Christmas. I picked it up the first
week of September.
I kept it here unopened in the shipping carton until Thanksgiving of 2004. We decided to take it up to her then and give it to her early.
She opened it, I believe on the 24th, 25th or 26th of November and registered Windows XP that same
day.
About 4-6 weeks ago she went to turn her computer on (that she seldom even used) and the CPU would get so
far into bringing Windows up and then it would just shut off. This happened over and over. This is a Hewlett
Packard Compaq Presario.
So my daughter called Compaq and they tried helping her over the telephone to no avail. Then she called
HP and they said: Well, the warranty is no longer valid so we can't help you. Neither of us could believe it
since the computer had not even been unpacked until November and WindowsXP was not registered with
Microsoft until then also.
So I called and emailed HP about this. A Don or Dan from Corporate Headquarters called me yesterday,
November 15 and informed me that the warranty began the day I put it in layaway at Walmart.
I couldn't believe my ears. I told him that I thought that was ridiculous and extremely unfair since I had
bought it in May, and my daughter didn't even see the computer until November.
We are not rich and I can't afford to buy her another one and she certainly can't afford to get herself one
either. She has Fibromyalgia, Osteochrondritis, extremely high blood pressure and is under tremendous
stress. She cannot work outside of her home anymore, her doctors have told her that. So she needs
a computer to learn how to earn money from home.
I asked Hewlett Packard to have some compassion and empathy and to please make an exception
to their policies, but they refused. So I'm letting KEZI know about this and will be sending this on
to some newspapers, to the Attorney General of Oregon;
I'm reporting them to the Better Business Bureau and to usacomplaints.com. I want everyone
to know how shabbily HP treats their loyal customers. I have bought all my printers and scanners
from them over the years, but no more. What ever happened to making your customer happy? I
guess HP just doesn't care about their customers anymore.
I'm really upset about this and feel I've bee ripped off. I might as well have just taken $500.00 and
thrown it down the commode.
Is there some consumer program out there that can get them to fix or replace my daughters computer?
I don't know where to turn to for help.
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