I ordered this service after cancelling with Dell Host, because I was unsatisfied with the service I was receiveing and found a better deal with www.hostonce.com. (They boast $4.95/mo. Paid annually up front, no set up fees, like 99% uptime, blah blah blah)
They were REAL quick to process my order within a couple hours I would say, but otherwise I have heard NOTHING from them, my site has not worked yet, at all. There is no phone number, there is no physical address, and the only email address they supply you with sends you an automated response telling you to go to their online help desk.
The online help desk is a JOKE because after about 3 or 4 hours of entering in all your information (your username, domain name, problem and email address) the "call" is then deleted from their que and you are ignored or dumped. I highly doubt anyone is even reading them (the help desk calls). Actually I highly doubt anyone is there period!
I have contacted the credit card company to try and get my money back, that will take time, in the mean time I plan on harassing the robo-moron at the other end of: [email protected] and [email protected] and at the help desk site at http://www.hostonce.com/support.html
AKA Net Specialist Pty. Ltd.
Don't give away your hard earned money to them they are BOGUS!
C
California, California
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