Elderly woman charged double for system not up to par. Purchased in yet installed Office 2000 instead of Office XP. Only 256K memory, standard is 512K.
Says she "screws up hardware and software" and charges for "fixes". She is afraid of him, says he has a hot temper. He took her 15 inch monitor and gave her a very old one, not even a 17 CRT. Threatening.intimidating.
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