The autorenew on my account failed because my credit card expired. They then locked me out of the online tools so I couldn't cancel my account online. I decided to just not renew my account. Months later I recieved a collection notice in the mail. The autorenew is a prepayment. They are now trying to collect on $95 for a year's worth of service that I never recieved. I believe that is illegal reguardless of the user agreement. These people are scum.
I emailed to complain and this is what they wrote back:
Thank you for contacting HostSave. As stated in our user agreement, all services will automatically renew for successive terms unless contacted 30 days prior to the renewal date to cancel the account. Since we were not contacted regarding a cancellation, your account was automatically renewed. The amount of $95.40 has been referred to our collection agency as payment was not received.
Don't do business with these people. If you have any doubts, read the user agreement yourself.
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