On 5/30/05, I purchased Toshiba notebook at Circuit City. When I got home and unpacked it, I noticed that the screen was cracked. I took it back to Circuit City and explained the condition of the product. The employee in the customer service department, after consulting with store manager, told me that this is my problem and I need to contact Toshiba. I felt insulted (I was the one to be blamed for breaking the screen) and told them that this is their problem because they sold me the defective product. They noticed me being very upset and made some phone calls, but because of the holidays the case is still unresolved. I returned home very upset and with useless piece of Circuit City crap. They are going to contact me tomorrow.
The return policy is very specific, but I think Circuit City is doing what is convenient for them. Why are they allowed to break the rules?
I will post more tomorrow.
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