I recently sent this enclosed letter to another complaint site. I sent this letter on 1/18. Since the time of this posting MSN has turned my so called bill over to a collection agency.
In March I decided to purchase a digital camera. Best Buy had a deal that if you signed up with MSN for three years they would pay up to $400 for a digital camera. I had been on AOL for several years and never, I repeat never have I had a problem. I figured how different could MSN be. So I signed the contract and went home with my digital camera. I canceled my AOL Service and setup my MSN account.
That's when it all went to HELL. I couldn't even get signed on. I called MSN technical support and the guy told me I had to pick another username. I did that but I had connectivity problems just the same. I had called technical support on several occasions. I always got the same lines. There are server problems in that area or the tech would make me run through all kinds of procedures. None of them worked. I had started a business and my clients could not get their work through to me or I couldn't get connected to receive it. People would tell me they e-mailed me and I would never get it. The tech people at MSN treated me like I was an idiot.
I put up with this for 6 months until I could take it no longer. I spoke with another tech person and when I realized I was just getting the run around I had had enough. I canceled my Internet service with MSN and signed right back on with AOL. I am happy to say that once again I have no Internet problems.
Here's the kicker. Today, several months after cancellation, I got a letter from MSN stating that I owe them $460. For what crappie Internet service that I no longer have??? Their tech support people have no clue! They are rude and out of their insecurity treat you like you have no clue. When I called to have the Internet service canceled no one said I was going to owe them money. When I called today about this bill I received, the CSR told me that in the contract I signed it said that they didn't guarantee connectivity. What the hell kinda of Internet service is that??? Internet requires connectivity!!! That was the most asinine answer I have heard yet. Then she told me because I had paid for six months of service they would drop the debt down to $300 and some odd dollars. To top it off they billed me under a username I wasn't even able to use. I told her I wasn't paying it. She told me I would hear from a third party. I told her I wanted to talk to someone over her but she said there was no one. Unbelievable!
This is not the first time I have received poor customer service.in the past I have never given anyone a hard time but this was definitely the worst customer service I have ever received and not only that they want me to pay for it. This situation was absolutely ridiculous.
Needless to say I am furious and I am not paying this bill for a service I don't have and couldn't even use. I think six months was long enough to put up with that. Especially when you rely on the Internet for your business. Yes, that includes connectivity!
Patricia
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