I have been playing Ultima Online for 91 months, since the game began.in case you are not aware of what Ultima Online is, it is an ongoing role playing game that people get involved with which is owned by EA Games. People spend thousands of hours a year building characters skill, gaining property like houses and pay a monthly fee. My account was a complete advanced account and I have spent thousands of hours per year and time building the characters and their skills.
My whole family plays the game and I have referred a lot of players to EA games. The nature of my issue and complaint: I played a shard, called Baja which is a server, the company has numerous servers serving players from all over the world. I never had a problem in Baja, with the Game Masters or account issues. Recently I transferred my entire account over to Legends which is another server. I did this because the connection speed with my new adelphia cable connection (4.5 megs) plus the ping time (packet loss which caused lag when too high on Baja) was unbelievably better on the legends Shard.
Making my game time experience much more enjoyable. I have been on the Legends shard for maybe 3 months at most and have had nothing but problems with the Game Master's on the shard. They have already banned me once for 72 hours, claiming that I was using a 3rd party program.in this game there are guild wars, and guilds get frustrated when they cannot kill another player or catch up with them, well this isn't my fault that they have dial up or a slower connection. These players in retaliation and out of pure pettiness call a Game Master and report people for using a 3rd party program. You can imagine if these people/guilds have friends that are Game Masters who have the power to ban someone, especially if that game master happens to be a member of the same guild located on another shard.
I have already attempted to explain to them with the first bann that my adelphia cable connection was new previously and it more than doubled my connection speed, they refused to reply and banned my account. I took the ban, and 72 hours I was back up and playing - but this is a highly unfair business practice and poor customer service for not even giving a reason or have the ability to tell someone what program they are being banned for. If you ban an account, you better make sure you have a good reason for it and better have the proof to back you up. This time, the same issue happened, but my account is apparently permanently banned for using a apparent 3rd party program. Which means my 91 months of playing and my possessions which in real money would be about $2,000.00 within the account are to be deleted not including the 7.5 years worth of payments I made to EA games for Ultima Online.
This apparently is how they treat a person who has been playing for 91 months. To add insult to injury, they even sent me an email stating that I have no right to call or email for any information or proof of to what 3rd party program they are referring to.
How can EA Games accuse someone of using a 3rd party program, without actually hacking into the persons computer and finding it?
Please under stand that I am not nieve and I certainly have computer experience behind me. If they decided to take it upon themselves hack my gaming computer, then I certainly would like to know this as I will proceed to file criminal charges with my attorney. If they cannot bring proof upfront of the 3rd party program they accuse me of, then I believe I am innocent until proven guilty and my account should be reinstated with an apology. My 91 month old account should be immediately reinstated with an apology in writing. Or they should send me a reimbursement of my money for the 7.5 years of billing that I have given to EA games.
I will also mention that There is no way to even to speak with anyone in EA games in regards to this issue. I feel I have been completely discriminated over this matter.
Email received from EA below:
Original Message
From: UO Account Admin 2 To: [email protected]
Sent: Saturday, March 05 1:39 AM
Subject: Service Terminated for Ultima Online Account - shadowmaster1 Service Terminated for Ultima Online Account - shadowmaster1 Your Ultima Online account has been permanently closed... Legends As the decision in this matter is final, please know that it is possible and quite likely that no further correspondence regarding this account will be acknowledged. We respectfully ask that you please do not phone or email Electronic Arts regarding this matter from this point forward.
Sincerely, Ultima Online Account Administration Electronic Arts, Inc.
I am not the only one that they have banned just for an alleged 3rd party program. I am like one of the people that will speak out and I know there is alot of others that hasn't pushed this issue as they should have. So I am taking my rights of speech and expression in advising people how EA games has treated a dedicated 91 month account. They have threatened not to contact them in these regards because they cannot back their reasoning up without actually hacking into a persons computer and physically finding the program.
I am under the assumption they think the 3rd party program is a speed hack when i am actually using high speed cable modem from adelphia which is advertised as 4 megs but i get 4.5 megs—thank you adelphia
I only can think that this so called 3rd program is being mistaken for my lightening fast connection speed of 4.5 megs. This is outrageous and ridiculous!!
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