If this is not fraud, it is at least unethical business practices.
I purchased [quantity two (2)] of an individual item on the Colamco.com website on 2/19 and paid with my credit card. On 2/22 I received an email from the company claiming a problem with part numbers on their website and stating that they had canceled my order.
After receiving their email on 2/22, I looked up the item on the Colamco.com website and found that all information, including the part number, was the same with one exception. The price on the item was raised from $144.80 to $192.47, an increase of $47.67.
On 2/24 I attempted to reply to the email from 2/22 and received an out of office auto-reply from the customer service rep, Christine Quinones. I then called the company at (800) 327-2722 and spoke with Marlene, the customer service manager. Marlene stated that they determined that they could not afford to ship the product at the price that was on the website at the time of my transaction. When I asked Marlene if she was seriously refusing to honor my transaction she replied, yes. Marlene then refused to send me an email documenting her response.
Colamco generated sales responses and transactions with their Internet advertising. Furthermore a contract was executed at the time that I purchased the product on their website. While it is normal and acceptable practice for a merchant to cancel a transaction for lack of payment, this was not the case.in fact, although the payment was approved by their online processing system they refused to process the transaction and ship the product.
Documentation of this transaction, price change and related email communications are available at your request in PDF format.
I only desire the completion of original contract. The company should honor their contract and sell me 2 of the offered product at the original price of $144.80 each (total $289.60) and ship at no charge, per the terms of the original contract.
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