I purchased a computer from dell on 10th sept 01 for 1,035. I was sent the wrong system and immediately asked for an exchange. I was told that to exchange the system to what i originally ordered it would cost an extra 200, i refused as this was over my budget. I and my original salesman agreed that i could have a refund and that the system would be collected from my home address within 3 days... 5 months later the couriers have collected the system and i have finally recieved my refund. I called them atleast 3 times a day, almost everyday in which i have been ignored, getting through to only answer machines and i have been passed on to other staff. I have also managed to get through to 5 different management staff who have all lied to me. It has been so very difficult to sort this matter out as they are based in ireland and i ordered from the uk. I am now taking this matter to the small claims court to claim back the interest that they have made on my money for all this time! My advice would be to buy goods from a company that has an office based near to you so if there are any problems you know where they are. And remember that you are entitled to claim any interest that they make on your cash.
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