I signed up for service early November. When I received my box, it didn't work. I called numerous times, and every time was supplied with a different reason as to why it didn't work. Finally, I was told the box wasn't working properly. (aha!) I asked if they would send me a new box and they said they wouldn't; that they were going to try to fix it. When I asked how long it might be, I was told that they weren't sure. I returned my box, yet I still had not received a refund, so I contacted the company early December. I was told my refund was on its way, and that it would be sent via my debit card. I gave my new debit card number to the rep, because I was told they would process my refund though it.instead, I was charged 39.95! When I called, they said it was a cancellation fee. Nevermind that I was told when I cancelled that the fee was 9.95, nevermind that I cancelled within the period of time specified that I should NOT be charged the fee.
When I called last time, I was told my refund was on its way. Now I am being told they are looking for my box, in spite of the fact I was never told that when I called last time, and in spite of the fact that I have a tracking slip. I talked to a woman named Mary Bakangan, who said she couldn't help me until they found the box. She said they couldn't even return the 39.95 fee, even after she admitted it wasn't a valid charge since I had cancelled within the month's period.
After almost a month of not hearing back from them, and knowing it would be futile to call them, I finally filed a dispute with my bank. That is the only way I was able to get a refund. Lingo is a rip off and a waste of time.
Lea
Eureka, Illinois
U.S.A.
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