We looked at our phone bill online last night and notice that it was about $12.00 higher than what it should have been (yeah, I know. Cheap compared to the rest of you). So we looked at the details and saw a 4 minute call to UNTD KINGD XX 441277770100 for $10.84 from One Call Comm/USBI. I called and they said that this company was know for putting charges on peoples phone bills because they clicked on a pop-up ad while surfing the internet.
So... I decided to search the internet for USBI and found usacomplaints.com and read the most recent 15 (out of alomost 300!!!) complaints on USBI and quickly got an idea of what kind of company I was dealing with.
The following is my Journal Entry (MS Outlook) recording my experience with these people (the first line is the note on my phone bill with the phone number to call for questions on this charge):
The following transaction is billed on behalf of: ONE CALL COMM for questions & rates, call 1-800-276-1111
Upon calling this number, I got a recording asking me to enter my home phone number that the charges showed up on. After entering my number, I received a recording giving me a different number to call: 1-800-472-8889.
When I called this number, I was instantly connected to recording telling me that my call would be answered in the order received (no ringing, just straight to the recording), then hold music. It was a very short amount of time (less that 5 seconds) before a woman answered the phone. She said her name was Christal and proceeded to take my info: Phone number, date of charge, name on the account... She the started to tell me what the charge was for and I kind of interrupted her and asked her what company this is: USBI or One Call Comm? I think she said One Call... Then I clarified myself, I asked her what company she works for. She said she works for North West (or North Western) Nevada Telco and that they provide customer service for USBI/One Call Comm. She then, once again, started to tell me what the charges were for.
Once again, I interrupted her and said that I don't care what they are for, that I knew they were fraudulent, that I was surfing the internet and found 300 complaints on USBI, and that I just wanted them removed. She asked me which web site and I told her that I found these complaints on the "usacomplaints.com" website. I was a little short/rough/assertive with her. She mentioned that this was only her 7th day on the job and that she has heard complaints about these companies and attorney generals were going to take action and other things.
She told me that she would remove the charges from my phone bill and it would take 1 or 2 billing cycles to show up. She also gave me a confirmation number.
I hope this is helpful for others with the same problem.
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