Complaint / review text:
I ordered a Bosal catalytic converter from their website which stated it was legal in all 50 states. They shipped the part to me and I had it installed, however, when I took my car in for an emissions test, I was informed that it was not legal in the state of California and that eEruoparts should not have even shipped the item to a forbidden state. I contacted Bosal to verify the part number and the states it is approved in. The Bosal Manufacturer representative said that eEuroparts broke the law just by shipping the part to a forbidden state and suggested eEuroparts take full responsibility.
I contacted eEuroparts and they admitted they had posted incorrect information on their website (mistake #1) and even admitted that they shouldn't have even shipped it to California (mistake #2).
Their only solution was for me to buy ANOTHER "approved" Magnaflow catalytic converter and return the 1st one. However, I was left stuck with TWO labor charge to replace and install TWO catalytic converters ($500 each). I asked eEuroprarts to at least contribute toward the 2nd labor charge since that was a direct result of their errors and they admitted it was their mistakes. But eEuroparts refused to take responsibility for their mistake and left me out to hang with double labor charges. So in an effort to save a bit of money by using eEuroparts, I ended up paying DOUBLE.
"Do not judge a company by how many problems they avoid, but by how well they handle the ones they do"