My husband and I decided to go online the other day (Dec. 19) to look for a new TV, as ours "died" over the weekend. Long story short, we stumbled upon the website circuitmicro.com — WHAT A SCAM!
To our knowledge, we were just filling out an application to see if we could get approved for financing. During the application process, it asked us for our checking out number and routing number of our bank. That should have been a red flag right there, however, we gave them the information as they stated they only needed it to verify that we had an active checking account.
After doing that, it said we were approved and all we had to do was wait for an email to be sent to us in the next 1 to 10 business days. That didn't sound right to me so, I tried to contact the company to just go ahead and tell them we were no longer interested and to cancel our application so their time wouldn't be wasted.
On their website, it says that the only way we can contact them is via email. I tried that, however, they never responded. I didn't think much of it until I was checking our bank balance on Dec. 20 and found out that $39.96 was electronically withdrawn from our account by Circuit Micro.
Needless to say, we were pretty pissed when we found this out as, like we mentioned previously, we were just trying to fill out an application for credit approval — we NEVER authorized them to take funds from our account. Thus, I have been on the phone all day today (Dec 21) trying to figure this whole mess out.
I have emailed them at least 4 times to date and still have yet to receive a response. On their website, they have a spot for "Live Online Help" which is NEVER available! Furthermore, they list their address but state that a customer service phone number is not available but "coming soon"!
However, upon calling directory assitance and giving them the address, I find out that the address (25422 Trabuco Road, #105-288, Lake Forest, CA 92630) doesn't even belong to Circuit Micro it's actually the address of Mail Boxes Etc. Whom the company has a mailbox with.
Thus, I got Mail Boxes's number and called them and explained our situation. Thankfully, they were able to give me Circuit Micro's phone number 888-913-6100. Unfortunately, this did us no good what-so-ever.
I have called all day and everytime, I have gotten transfered to voice mail. There are 3 different menu options to choose from and all of them go straight to voice mail as "no one is availble to answer the call". You can't even leave a message in the customer service mailbox because it's so full it's not even accepting anymore messages!
Currently, we have filed a "dispute" with our bank to try to get our money back who knows how long that will take, though. Furthermore, if we have not been contacted by the company by tomorrow morning (Dec. 22), we will be filing a fraud report with our local law enforcement agency.
Hopefully, all of this information will help anyone else out there. We'd hate for someone to end up in the same boat we're in!
Carlie & Jared
Fort Stewart, Georgia
U.S.A.
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