This company offers dropshipping for internet resellers on electronic products and many other items. I have ruined my Ebay rating using them. They state on their website:
"All orders are processed and shipped within 1 to 2 business days" - I put in orders that took over 5 days to ship.
" All shipping charges are calculated based on FedEx shipping rates. We use destination zip code and total weight of the products ordered to determine accurate shipping price. Please visit www.fedex.com for shipping rates using origin zip code 90023 - Los Angeles, CA" -
HA! I did that on my first order using the info listed in their product descrip (weight & dimensions). When I placed the order, the shipping was much higher than the fedex quote. Email to cust serv to inquire why and was told by one person dropship fee of $1.50 incl (not true, dropship fee was listed as a separate item). Second person told me it was because fedex had "hidden charges for oversized boxes"
I placed an order and paid by debit card and listed some of these Playstation systems on Ebay. I sold six of them over the weekend.
When I went into their site to check out how much shipping & taxes were going to be for a buyer, their checkout system changed the address on the order I had just placed. Which had been authorized on my debit card. I emailed them to change the address back to the original and was told the order was canceled as their system is "automated" and I would have to reorder. Ok no big deal! Except, 4 days later I'm still waiting for them to release the funds they authorized on my card. Many phone calls and emails later, someone tells me that it's a problem with my bank to call them. I do. My bank tells me netdropshipper has to release the authorization. I call back after many busy signals and "automated" messages. And am told "I am being as polite about this as I can, we never charged your debit card"
Then I place the orders for the systems I sold on Ebay.
Their Website Says: " Our methodology is simple: Sell first, buy Later this way our customers don't have to deal with any inventory costs. Once you sell a product for profit, simply log in to your NetDropshipper.com account, select the product you wish to ship to your customer and we will do all the work. It's that simple. - RIGHT!
There's been a $20 price increase on all Playstations. I email again asking if they would honor the prices for systems sold at the old price? I was told yes the price didn't go into effect until Monday. I put the orders in on Sunday and got hit with all the higher prices. Still haven't seen a credit. PLUS it takes up to 5 days to ship them out, then the tracking link doesn't work until the package is almost at it's destination. It says package not in Fedex possession.
By the way, no one here ever gives a name on emails or phone calls. When I finally did nail down one particular person who told me to call him so we could discuss my problems. I called for three days straight. Only to be hung up on, put on hold and disconnected, told he was in a meeting, out of the office, or just too busy to talk. Talked to one guy who said I could tell him what was going on "He had the Power" only to find out I had to talk to the first guy who was dodging my calls and emails. He didn't have the power.
The first order arrives to the Buyer: One of the components looks like it came from a flea market, used, scratched up, not working, box falling apart.
Their website says: "All emails are answered within 24 hours or sooner" - Took 4 days to get a response to get a return authorization.
My order arrives - Same component in same condition AND missing 2 other major components of the system. Four days later, I'm still waiting for a reply.
3rd Order arrives - OK
4th Order arrives - missing two major components of the system.
3 days later, I'm still waiting for a reply.
5th Order arrives - Component doesn't work. Waiting for a return authorization.
6th Order arrives - OK
7th Order placed when check cleared. Item is out of stock. Made a compromise withthe buyer and shipped different system with extras out of my pocket. 4 days later it still hasn't shipped.
8th Order ships USPS - Tracking link leads to Fedex site. There is no tracking.
Their website Says: "We pride ourselves on making our Customers a number one priority. Our success comes only with success of our Customers" - THIS THE JOKE OF THE CENTURY!
Stay away from this company. I'll be totally surpised if at the end of this journey, I don't get booted off of Ebay because I bought into slick packaging and BS lies. Not to mention, the 7 kids out there who got half of what their parents paid over $300 for.
I will be turning them into the BBB (yeah I know big deal but at least the mainstreamers will have a way to find out too) and possibly the FTC Internet fraud division.
Liz
Summerfield, Florida
U.S.A.
0 comments