I just bought a Compaq PC at COMP USA from their main New York City location. A few weeks back, my computer crashed and I decided to call the store location to see if I could get some support.
I was greeted with the rudest, most indifferent staff. One gentleman who was completely ignorant to my needs, didn't even deign to find the proper information to help me further research my dilemma.
I took it one step further and decided to speak to a supervisor. For a supervisor, she lacked even fewer customer service and interpersonal skills, refusing to understand my frustration and actually treating me with hostile condescension.
This is not really an investigative report, but more a commentary on COMP USA's deplorable customer service. Couple this with their usurious prices, COMPUSA has lost a consumer and I warn anyone else who may think of doing business with them.
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