In early September, I transfered my domain to Omnis.com. Two months later I was still unable to complete the transfer or manage my domain.
I complained on several occasions through their "support" email, which was a total waste of time. I received e-mails from at least three different people at Omnis and they all gave me different reasons for the problem - they did not get the info they required to authorize the transfer (which I had mailed weeks before), the domain was locked by someone else, my previous registrar needed to transfer it, etc.
Ever since the problem started, I've been checking the status of my domain. It always appeared as unavailable, so I was unable to renew it. Now, much to my shock, it appears that the domain (my own name) is registered by a company in Kenya, which is probably trying to make a buck at my expense - thanks to Omnis's incompetence.
I contacted Omnis to ask they solve the problem they caused and got a message from James Fromm, vice president of operations, saying "unfortunately this situation is quite common" and there is nothing they can (or will) do.
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