Usacomplaints.com » Internet & Web » Complaint / Review: Tobias Mayer e.K - 2 month wait - wrong shoes sent - still waiting for refund. #1017992

Complaint / Review
Tobias Mayer e.K
2 month wait - wrong shoes sent - still waiting for refund

I ordered 7 pairs of shoes on Nov 13.
Weeks later they told me only 3 pairs were available.
They kept saying they would take 2 more weeks. They told me this several times.
Eventually after 7 weeks I asked them to just send those pairs and refund the balance.
They sent 4 pairs and then sent me an email saying them had posted the order and included the extra pair I requested. I never requested the extra pair.
It seems to be a random pair I'd never heard of.
They charged me for this pair even though I emailed them hours later saying I hadn't ordered it.
I have received the order including the wrong pair.
I have sent them many emails trying to sort this out and am still waiting for a $150 credit.
This has put me off buying anything independently on the internet.
Terrible service

The refund has still not appeared in my account.



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