I place an order on 12/12 on thecatalog.com for NOW FOODS ESSENTIAL OILS. The amount of the order came to $88 and some change. I have placed orders online before at other online stores such as Amazon.com, walmart.com, 100% Pure Essentials, etc. With confidence and did not forsee this would be any different. It had all markings of a legitimate site... Or so I thought. I noticed that the common time it takes between order placed and order received has passed and decided to look at my order status online. To this day my order has been "Processing" with no explanation or communication as to why and what the next steps are to resolve the issue (if any).
I have an issue that there was no immediate feedback from the online site that something went wrong with the transaction if it was my details that were not correct (but I double checked and they were correct).
I have an issue with the lack of communication in writing either by USPS or email that processing was either attempted or not attempted and what the issue was for non attempt or unsuccessful attempt and lack of notification of what next steps were/are/is.
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