I called Aspen Dental in Concord NH to get an emergency appt for a broken tooth. They did fit me right in the next night after 5pm. When I got there they took me back for x rays and then I moved to another room. The dentist came in, looked at the xrays and then my tooth. He said that should hurt since the nerve is exposed. The hygenist then took me up from to speak with the lady in credit. I was confused, I made the appointment because I was in severe pain, I was already in the chair - fix it or pull it. I sat with the credit lady and gave her my insurance info and she gave me the cost, I said fine and can I go back now? HA HA! I had to make an appointment. I almost fell out of the chair. At this point, I was in tears. They gave me an appointment for a week laster, I expressed to her my disbelief at this whole procedure. She replied with it simply being the policy. I was able to get the appointment moved to to two days later. The tooth was pulled and I was charged a higher rate, but what do you do when you are in agony, looking at the chair and the dentist that will fix ti all for you? You pay it. The free cleanign and xrays were charged to my insurance. Complaining to Aspen Dental doesn't help. The policy is that if you have insurance, you pay, if you don't have insurance, it's free. I asked if I was better off not giving my insurance information. No response to that from them. Absolutley horrible company to deal with with.
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