Usacomplaints.com » Health & Medicine » Complaint / Review: Massage Envy - Customer service. #874598

Complaint / Review
Massage Envy
Customer service

I bought 3 appointments for my spouse, two which he could use. Nevertheless, about the day of the Next visit, he completely forgot, so when he recognized it in the time of the visit, he wasn't ready to create his period, therefore he named and was informed he might reschedule, nevertheless the

Charge was consumed up and he'd just $1 credit towards the visit. Because he loved his appointments with Louise, he purchased me 3 appointments together with her.

I called and talked to Lisia about our issues and difference using the club getting the whole quantity of the visit owing my husband. She called me to Becky, who she set me on-hold for, it was prolonged, subsequently delivered and stated she wasn't accessible, but

She was in control and might contact me back. Two nights later, not getting a phone, I named and got Becky, who had been rude. She stated she

Noticed the tale, but could not support, it was an issue for that supervisor. I'd to push-to discover the supervisor's title was Chantel

And he or she was absent on holiday. After many moments of disrespect and threatening to protest to headquarters, she explained Chantel

Might contact me back on Friday. I talked with Becky 4/12. Up to now, I've not noticed from anyone. (4/27) This "also poor" perspective is

Completely undesirable and must be resolved, plus this so-called Supervisor, Chantel, requires a training in professionalism... A return

Phone to some client and top table professionalism is that which you observe and notice first. Additionally, I'd prefer to understand how your plan

Takes up the entire quantity of a trip, but most of all, I've relatives and buddies that use Massage Envy in various claims which

Is exactly how we were aimed for this location, and that I am certain that, they'll not be pleased once they notice about our experience-based on the

Recommendation. Please consider this issue. I'll document a using the Better Business Institution easily do not get an answer, when I am

Really disappointed using the customer support within this place. E9


Offender: Massage Envy

Country: USA   State: Florida   City: Port Orange

Category: Health & Medicine

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