First of all this company is by far the biggest scam of them all, take it from an employee who needs to get everything off his/her chest. First when you hear the term "Risk Free, " that is a marketing term to make you call in. Risk free does not mean ABSOLUTELY FREE, it means you have to pay for the product first and then you have thirty (30) days to decide whether or not you want to continue with the product.
If you want to return the product for a full product refund you will NOT get it, they will try to charge you a restocking fee and they will make you pay for your postage to send it back therefore it isn't worth the time and such to do so. You can always keep saying NO and then eventually they will give it to you for FREE, just pay for the shipping and handling which is $6.99 or $8.99 if you live in Canada.
Now when it comes to other products that you hear on the recordings when you are put on hold or when you first call in, do not mention them, if you do mention them they will charge you a higher price for the product. If you do not mention them they count as a cross sell for us and they will charge you a much less significant charge to the order. The reason why they do this is because they run bi-weekly contests which we can win SPIFF anywhere from $100-$1300 depending on your numbers for that commission period.
Second of which, we do have a Customer Service department which holds a bunch of employees but there is VERY high call volume so it does take a little bit of patience, if you ask to speak to a Supervisor in the sales department they will not do anything for you, they actually mock you while you go on and on about how they dont answer your phone calls, every single on of them: Steve Foley, Manny Sanchez, Rafia Ali and Sal Camera. If you want to get threw to anyone dont get on the "Preferred Customer Program, " because you will never get out of it, years later they will still send you products and charge your credit card.
The promotions are bullsh*t, they just double everything to make it sounds better but in the end its all the same pricing just a bulker quantity for you to keep track of in your house. Dont give them your phone number because they will call you through our "Promotions, " department NON-STOP! The pay is sh*t and they treat you like work slaves in there, you only get ten minutes of DND time which can be taken throughout your 9 hour work day, to smoke, go to the bathroom so on and so forth.
Since I am helping everyone other there on a consumer basis, I hope that all of you can take our job to heart and just let us get through what we have to do on the phone. No one likes reading the scripts to you and the so called "Promotions." Just let us read the script and then say NO! That is all you have to do. Another thing weve been doing this for over 18 years so everyone can stop saying that we are going out of business because we are not, I wish because this company is a total scam but who cares I guess right.
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