I work for a call center who takes calls for New Vitality. Of course I will not name the call center I work for as they are the source of my paycheck. After all, one has to make a living to take care of their family and my call center also takes calls for much better companies and causes. However, every time I get a call for a new vitality product, I die a little inside. Know this, we are all reading from a scripted system from which we are not allowed to deviate. So I ask that you do not blame the person you speak with on the phone when ordering. We are DIRECTED to offer what is called "continuity" on all New Vitality products. However, the language is very ambiguous and though legal, often tricks people into agreeing to the monthly shipments and charges. Weather you know it or not, those of you who have been "charged without your authorization" have in fact, authorized these charges. Because of the nature of the language that is used in these phone calls, many people don't actually understand what they are agreeing to by saying "OK". So my advice to you is to PAY ATTENTION to what the communicator is telling you!!! I personally hate the business model that New Vitality has in place. Primarily because while it is technically "legal", it is FAR from ETHICAL. I am currently pleading with my supervisors to be taken off of these calls as it is a direct violation of my morals. But understand, I have a family, I have bills, I have things I have to pay for in order to live as do all of my colleagues. So please don't put the blame on the communicator. We all work for a contracted telemarketing company, we DO NOT work directly for New Vitality. We have a script that we MUST follow in order to keep our jobs. I absolutely hate New Vitality for their business practices and I only hope this can reach enough people to where we no longer have to take these soul sucking calls.
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