I ordered the free sample of Enzyte for my husband. Nothing arrived. I went to their website and could not locate any contact information to call them about the problem. I finally received the product on 7/1/04. On 7/6/04, I received a 60 day supply and and credit card was charged $69.99 for it.
When the free sample was ordered, it was supposed to be a 30 day trail. If you were not happy before the end of the trail you could cancel your next order. We didn't get to try the product!
When I called them on 7/7/04 to complain, I was told it was my fault for not contacting them to tell them that the shippment was not received.
After talking to them, I searched the website again. I found a phone number under returns. That is the only place I found any contact information. I did not have the product to return, so I did not think to look there when I did not receive the free trail.
After talking to them at length, I was told it was my own fault and they would not do anything about it. I will be reporting to the BBB. I am also a resident of the Cincinnati area where the company is located. I am looking for others with complaints so that I can contact the local news crew for their consumer complaints segment.
Beware of Berkely Nutraceuticals!
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