My husband's grandmother suffers from macular degeneration. I saw a comercial on tv for Rogisen, a vitamin/herbal supplement that could improve her eye sight. Rogisen offers a free 30 day sample cycle for the shipping cost of $4.50.
I figured, $4.50 is not a big financial loss to see if there is something that could improve her quality of life since she is near blindness due to her condition. So I ordered it and had it shipped to her residence. My checking account was billed in three seperate amounts for the total of $4.50, which was odd within itself, about 3 weeks after I had placed the order.
About 7 weeks after the sample was ordered she finally recieved it. A few days later (6/27/04) my checking account had an unauthorized withdrawl in the amount of $65.50. When I called about the charge the representative ("Angel") said it was for auto-shipping of Rogisen.
I told her I only ordered a sample that just arrived a few days ago and NEVER authorized any regular ordering of Rogisen or any other withdrawls from my bank account. I never recieved a warning that they were going to start a regular shippment nor a reciept for the charge, neither of which were authorized anyway.
So the representative said she can cancel my "subscription to Managed Care Direct" but for the $65.50 I would not recieve a refund. I never enrolled in that program, and the charge for that is supposed to be $70.00 as listed on the website anyway. I thought I had read the fine print carefully, but the placement of the disclaimer of an auto-enrollment is in an area that are perceived to be in conjunction with a regular ordering of the product (placed underneath a 90 day and 12 month order option and also appears as an option to order with or without).
Why would I want to enroll in this program for automatic ordering when I don't know if the product works for her? Isn't that the point of a sample? Why also would they not notify me of when this order is going to take place or give me any documentation of reciept of sale or service?
Even IF I did know of this auto-ordering, how could I cancel when I don't even know when they are planning to ship it? I wish I had found this website, with almost 1,000 complaints in conjunction with Berkeley/Askenzyte (parent company) before I had done this. 20/20 hindsight.
Stacy
Eau Claire, Wisconsin
U.S.A.
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