The company epitomizes the incompetence of outsourcing. I've called these people three times and gotten a different answer each time I call. Finally, I call the local office (call number four) and they say that they've received my request. I sent in my release of information form, which was later stamped received January 13. I get my form back in the mail with another form, but they sent the wrong form for me to fill out, so I have to fax back my original form with a schedule of fees that I had to get myself.
I know that states regulate how much these thieves can charge for a page of medical records, but. 88 cents is not reasonable. It's taken me more than a month of hassling with these people to get anywhere. I'm so mad at the medical center I use for contracting with these imbeciles. It's been nothing but frustration. The whole situation started because a horrible doctor ran $200 worth of HPV tests on me without my knowledge using my pap smear specimen, just to get back at me for being poor and in retaliation to a situation where my husband was ejected from the same office. Because I complained about these unwarranted/unauthorized tests and had the office's "clinical nurse manager" reverse the charges, I was ejected from that horrible office, and now I have to go through these hoops just to get my medical records, but that's another complaint.
I don't know if there's a way to get around these medical record mizers, but I reccomend you try before you get stuck in this bureaucratic mire.
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