Complaint / Review
Ontel Products
Salon Express Products Rip Off! Beware! Don't purchase Salon Express Products or any other products from Ontel!

I went online to get some stocking stuffers for my daughters - the Salon Express - $10 a kit. Saw it on TV. Thought - this would be fun for them. Went online and ordered 2 - which with tax would be $27.96 - instead the confirmation order stated $47.96. I ended the sale - never clicked on the CONFIRM button. Went back and did it again - thinking I processed it incorrectly - again, came up to $47.96, instead of $27.96.

I clicked on the link for customer service, it provided a phone number
Customer Service:
Check Order Status: www.ontelproductsorderstatus.com
Phone: 1-877-833-2220
Email: [email protected]
The customer service number is available from 8:00 AM to 5:00 PM Monday through Friday, Eastern Time
When calling that number, it states to go online at ontelproductsorderstatus.com - then hangs up on you. That's it - that's all that 877 number does.

So I emailed them, letting them know their internet-based order form is not working correctly. No reply. Then I received TWO confirmation emails! They are processing both orders, even though I never completed the online order (never hit the confirmation button). So I emailed them again - no reply.

So, next step, went on ontelproductsorderstatus.com it states:

Customer Service
* Salon Express Customer Service Number*
1-973-439-9035
Hours of Operation
Monday - Friday
8:00am - 5:00pm EST

* Salon Express Customer Service Email Address*
[email protected]

*Please allow 24 hours after ordering for order information to be available*

Guess what - called the 973 number, and it is busy - has been for hours now this morning! Now I am finding a charge of $54.96 on my recent transactions of my online bank statement.

Don't order anything from them, this is the most unprofessional company I have ever seen, and honestly I don't know how they get away with it. And what a joke - it also states this on their website:

Refused/Undeliverable Packages

Any package that is refused or undeliverable will be assessed a $3.00 non-refundable processing fee per package.

I bet they get that a lot!